Tag Archive for 'lawyers'

Walt Disney, the Illusion of Life, & Being Less Corporate

Walt Disney films are largely responsible for my interest in making movies. I’m not afraid to admit that.  I couldn’t say that in college.  I was too preoccupied with what  my classmates and professors thought of me.  Back then I was more likely to talk about Citizen Kane and Stanley Kubrick films.  Those are masterfully crafted movies, sure, but they had practically zero influence on my aspirations. Not so with Walt Disney’s creations, but in my effort to matter to the world I had forgotten that.

It’s taken me a while, but I have slowly returned to the things that I loved for their own sake and not based on what other people said.  Reading The Illusion of Life, a marvellous book about the story of Disney animation lovingly told by two early Disney animators, Frank Thomas and Ollie Johnston, helped me to restore my unashamed enthusiasm for many of the Disney animated films I grew up with as a kid.

book_the_illusion_of_life

The first film I remember seeing in the theater was Snow White.  Pinocchio was the first film that compelled me to stay up late and ponder its mysteries, in this case I was trying to figure out what it would feel like to get transformed into a jackass.  (A few years later, I would understand the jackass thing all too well, unfortunately. I’m working on getting things right these days, but it’s a process.)

During the holidays, going to a Walt Disney film became a tradition for my family.  It was a time when we’d stop fighting with each other and informally agree to be temporarily harmonious.  It was a nice time.  But moving on, my  interest in computer animation too was colored by my exposure to the Pixar films that Disney distributed.

Not everyone in my world had a similar admiration of Walt Disney. My college professors carefully avoided any reference to Disney’s influence on cinema history, although the man pioneered new techniques for working with sound and color and had won twenty-six Oscars before he died.  (For all you film kids doing the math at home, that’s a few more than the nine Oscars that Stanley Kubrick’s films won.)  It is also worth pointing out that while Hollywood was still years away from conceiving of the effects film, Walt Disney gave the world Snow White, the first movie in which every single frame featured a created effect.

One of the books I had to read in college was Simulacra and Simulation by Jean Baudrillard.  He wrote several long and loveless paragraphs about how Disneyland was the ultimate example of our false and simulated existence.

Baudrillard’s book was a joyless thing, perfumed with important-sounding philosophical concepts. I don’t remember much from the book beyond an impression that Baudrillard wanted to convince me that he was smart and very well read, and that his work  anticipated the Matrix films (films that I enjoy much more than Baudrillard’s book).

For comparison, let’s look at how  The Illusion of Life discusses Disney’s accomplishments. In the book, Walt is quoted as saying “I am interested in entertaining people, in bringing pleasure, particularly laughter, to others, rather than being concerned with expressing myself with obscure creative impressions.” Did you notice the emphasis on serving others in that quote?

That’s a lesson that the book’s writers, Frank Thomas and Ollie Johnston, absorbed well.  Consider their advice to aspiring entertainers: “The ancient counsel ‘Know thyself’ is full of wisdom, but, for the entertainer, it is possibly just as wise to suggest, ‘Know your audience.’

snow white

photo from flickr.com/expressmonorail

What a contrast with Baudrillard’s style that is.   Disney’s work has brought a sense of joy and wonder to millions of people around the world.  Jean Baudrillard has filled the minds of philosophy students with intellectual contempt and a sense of superiority over the uninformed.

I know that the Walt Disney Company is a very powerful multi-national corporation, and I don’t celebrate everything that the company does, but I’m talking about the man who started it all, the man who lived up to his well-known quote: “We don’t make movies to make money, we make money to make more movies.”  I tend to root for the philosophers, but in this case Baudrillard comes off as the more banal and  corporate one.

To delight in a thing for the sake of the thing itself and not for the potential profit it brings is an essential aspect of being less corporate. If you can’t tell that the writers of The Illusion of Life created the book out of a deep, delighted love  for animation and for Walt Disney, then you probably can’t recognize love when you see it.  There’s the cover that transitions gracefully from black and white to color, the textured yellow paper that greets you when you open the book, the full-page color stills that appear in the first few pages, and the playful, yet thorough, prose.

All of these things are clues that this is a book that cares very much about getting the details right.  The book has 489 colored prints, thousands of black-and-white drawings, and it was printed in Italy; that’s definitely not the way to produce a book if you care only about maximizing your profits and keeping costs low.

On top of that, there are several flip-book sequences on the top-right corners of the pages that beg for your attention.  I would have still bought the book without that feature, a feature that must have taken a bit of time to sync up, but how magnificent to discover one more extra that Frank and Ollie threw in for us.

teacups

photo from flickr.com/expressmonorail

The animator-writers of the book speak fondly of Walt most of the time, and they dedicated the book to him, so obviously they liked the guy.  But, they don’t give him the idealized  hero treatment that I’ve seen the Walt Disney Company do on occasion.  Instead, the writers give us examples of when Walt was abrasive, difficult to please, and even wounding.

Look at how they critique a bonus system that Walt tried at one point: “The bonus system did not produce better pictures or even good ones.  Few regulations do.  Efficiency is better built through dedication rather than speed for its sake.”  How refreshing that they were not afraid to discuss the strengths and the weaknesses of their boss and the man they admired.

Since Frank and Ollie are honest about Disney’s flaws, we are more likely to believe them when they sing Disney’s praises, and sing they do.  They talk about Walt’s incessant curiosity and his high standards.

Walt Disney didn’t fall into the corporate trap of  resisting change merely to do things like they’ve always been done, and his drive to innovate wasn’t limited to technology.  For example, he didn’t hesitate to hire women for his ink and paint department, even though it was accepted knowledge  at the time that only men could do the job effectively.

Nor was Disney afraid of failure. Apparently, he wanted to be a live-action director when he first came to California, but that didn’t work out so well.  Instead of giving up, Disney returned to animation and worked hard to produce Oswald the Lucky Rabbit cartoons.

But, thanks to strong-arm negotiation tactics by Charles Mintz, a producer working for Universal, Disney was soon locked out of the very cartoon he helped to create.  On top of that, most of his workforce was signed away from him.  Disney had every reason to get bitter, but instead he stayed focused and created a character known as Mickey Mouse.

2430476513_8485095a3d

photo from flickr.com/expressmonorail

Frank and Ollie also talk about the spirit of cooperation that Disney encouraged. Everyone was expected to share knowledge and to help those who were struggling on a concept.  They quote Disney as saying, “Everyone has to contribute or they become laborers,” and they give a few examples of Walt’s determination to find the right job that best suited the strengths of his people.  The assumptions that everyone matters and that everyone has distinct skills are seemingly obvious, but they are still ignored in more corporate environments.

Since Disney animators helped to define the craft of animation, Frank and Ollie could have thrown around corporate phrases like “proprietary information” and “intellectual property” when discussing their animation processes.  Instead, out of a desire to see their beloved field of animation advance, they broke down their technique into twelve distinct principles that are thoroughly illustrated with one example after another.  Those twelve principles are now the cornerstones of all the animation training programs that I’ve seen.

By giving information away and trying to be helpful, Frank and Ollie earned for Disney the loyalty of thousands of animation students who succeeded by studying their work.  Too bad more companies aren’t as generous with their resources these days, since their businesses could benefit greatly if they did. It’s the curse of the all too-powerful legal departments and of the frivolous lawsuits that make such departments necessary, I suspect.

While discussing the craft of animation Frank and Ollie write, “The animator should be as surprised as anyone at the way it comes out.”  Exactly right, but that should be true for any work that isn’t corporate in nature.

You can do all the planning in the world, but you’ll never know all the conditions and the particulars that might come up until you dive into the thing.  When you react to changes in the moment, your work has vitality.  Otherwise it is a representation of a preconceived idea that grown distant from reality.

Think of the last corporate event you attended.  Were you surprised at all when the wacky speaker made lame, self-aggrandizing jokes and then talked about how the numbers  for that quarter were great news for the company, regardless of what the numbers actually looked like? That kind of speech is bad because it stays the same regardless of what happens in the world or with the audience.

Anything with vitality, whether a service, product, or person, has to be surprising at least in some sense, by definition. Otherwise, let us call the thing in question dead or corporate.

3042741167_afe6a2cfe3

photo from flickr.com/expressmonorail

I will end with two more  quotes from the book.  “Our true personalities are best revealed by our reactions to change we did not expect.”  Not bad insight from men who make cartoons, don’t you think?

Toward the end of the book, Frank and Ollie throw in a quote from William Faulkner.  Faulker explains that it is a writer’s “privilege to help man endure by lifting his heart, by reminding him of the courage and honor and hope and pride and compassion and pity and sacrifice which have been the glory of his past.” At that point, Frank and Ollie add that “even the cartoon can try for such ideals.”

If animators aim for such lofty ideals, maybe it’s not asking too much for you to reconsider the merit of animation in general and Walt Disney in particular.  Or, you could go back to reading Pretentious Quarterly and producing and endorsing things that bring more despair and decadence into the world, but don’t expect me to applaud you for that.  I’ll be too busy celebrating the things that make me smile and keep me hopeful.

Being Less Corporate is Good for Your Business, Your City, and Your Soul

In this new year in a tumultuous world, why should you care about being less corporate? For one thing being less corporate can lead to more sales, as I’ve explained before.   But really, most of us don’t do things just for the sake of earning more money.  We pretend we do sometimes, though. That way we don’t have to talk about what really drives us: a desire to belong, to be useful, to be loved, to matter.

<i> At The Moulin Rouge </i> by Toulouse Lautrec

At The Moulin Rouge by Toulouse Lautrec

Talking about that stuff leaves us vulnerable, and that’s not an easy thing to do.  Instead, it is much easier to discuss things that can be measured, a paycheck, material possessions, and other quantifiable signs of status. What’s wrong with that, you ask?  I answer by calling your attention to the bizarre human ritual known to sociologists and common folks alike as the dinner party.

It is an unstated rule that every good guest at any self-respecting dinner party must acknowledge how great things are going for himself (or herself, the dinner part is a undiscriminating taskmaster, after all).  That is why you will hear witty variations of the following dialogue at almost any dinner party you attend:  “Yeah, I’m doing great.  The job, wow, really great.  The kids … really, truly great. The new house and the car, you’re not going to believe this, but they’re so unbelievably great that I can’t even describe how great they are.” Fantastic stuff, is it not?  

This is not to say that only great things are discussed at dinner parties.  Of course this is not so.  The weather is an acceptable topic that can safety deviate from greatness. Also it is perfectly acceptable, according to the dictates of dinner party etiquette, to point out how other people fail to live up to the essence of greatness, namely the greatness that any given speaker so magnificently exhibits.  

Let’s be honest: do any of you enjoy that kind of thing when you are stuck reading it and not enforcing it?  Probably not. (If you’re one of the few people who does enjoy hearing that sort of thing, you should probably stop reading this blog and look for a more dinner-party friendly blog, perhaps something like FabulousDinnerPartyBanalities.blogspot.com.)  

At our core, we know that people are more complex than they let on, but we’ve been conditioned to hide our struggles and our shortcomings in the name of pursuing the success that comes from that coveted, perfect image.  And so, the truth of a person is often valued less than the image he forges  in our crazed, perception-driven world, and that’s a sad and corporate thing. 

(To be fair, dinner parties, like anything else in this world can be enjoyable if done with the right intentions.   There is something to be said about sharing a nice meal with friendly, but sincere, companions, and getting to know others in a relaxed and unpretentious setting. )

As long as people avoid addressing problems for the sake of maintaining appearances, they’ll never get the support they need to get better or to fix things. A Microsoft executive could have the smoothest sales presentation in the world with the slickest tech demo, but I would not believe a word he said if he tried to convince me that Vista was a great, problem-free, operating system. However, if he or she acknowledged the problems that users have experienced while explaining steps that Microsoft was taking to correct those problems, then he might earn my interest and possibly regain my trust.  

ads-4

The picture above is from 192 Creative, Smart & Clever Advertisements, a post that justcreativedesign.com did a few weeks ago.  There are some clever, unconventional ads on display there, so check it out if you’re curious, but be warned: some of the ads are a little vulgar.  Anyway, this picture shows a nice variation of the campaign that Cingular did about dropped calls.

First of all, the campaign focuses attention on a problem that cell phones sometimes have. Here, no one is trying to tell you that cell phones work great all the time. Nor did Cingular claim t0 avoid dropped calls entirely. Rather, their ad says that Cingular has “the fewest dropped calls.”  In other words, they face the problem too, but unlike their competitors, they name the problem and in so doing, focus  attention on correcting it. 

I’ve expressed my disagreements with Obama before, but I do admire his ability to inspire people and his enthusiasm for change.  If Obama refused to acknowledge problems and insisted that everything was it should be, then he’d definitely have far fewer followers. John McCain’s unfortunate quote about the fundamentals of our economy being sound, became for some an indication that McCain would not acknowledge the challenges that reality was serving us. Remember McCain at the next dinner party you attend when you are tempted to sing odes to your own problem-free existence. 

Working at Canon, I’ve learned that it can make a big difference when we acknowledge the concerns of our customers. We don’t have to agree with every accusation that someone brings up, but we get more favorable customer responses when we explain that we are looking into an issue instead of claiming that no such issue can exist under any conceivable circumstance. If we do our jobs well, then our customers will come to trust that if there is a problem with a camera model, then Canon will take steps to correct it, through a firmware update or a service notice as we’ve done in the past. 

Everyone makes mistakes, whether it is a company, an employee, a spouse, a religious leader, or a politician. Learning from mistakes and correcting them are better goals than avoiding mistakes entirely;  Afterall, the only ones who don’t make mistakes are the ones who don’t challenge themselves or try something new. Uncorporate honesty can help with both learning and correcting. 

So many dumb things happen because no one wants to question the boss or the popular one. We tell ourselves that we’re being nice, but we’re really being corporate, spreading banality and failure throughout the world with our unwillingness to speak up. And if you’re not honest enough to ever let others see when they’ve hurt you, then you are robbing them of an opportunity to see the consequences of their actions. 

I don’t believe it is appropriate to bring up every problem to everyone. Some matters are better handled in a private context, but too often people and organizations are hesitant to acknowledge problems even to each other, and that is a problem.  Relationships can fall apart simply because two people fail to sufficiently name and honestly address the points of frustration with each other. Businesses lose clients and damage their reputations simply by sticking to PR half truths for as long as possible instead of acknowledging problems for what they are and fixing them. 

Christ fought for good, but he did not hide the suffering he faced or the problems he experienced. It’s an admirable but very difficult thing to do sometimes. Our instinct is to put more and more armor on, not to take it off, piece by piece. Some days I come close to terror when I remember the things I’ve said and done in the spirit of honesty; By acknowledging my own struggles, vulnerabilities and shortcomings, I’ve given my enemies enough ammunition to do serious damage, but then my honesty has helped me inch closer to wholeness, and that is worth the risk to me. 

I thought long and hard about writing this article. You see, I have to believe what I’m writing or it is almost impossible for me to write anything. Could I really recommend the less corporate path, with my life the way it is? I was set to become a good, if not great, lawyer after high school. I won the debate tournaments in my district, and my advisers and relatives all thought that law school would be ideal for me. I even got to tour one of the big DC law firms, and some of the lawyers involved expressed interest in staying in touch.

I have a great deal of respect for lawyers. The good ones are eloquent and they fight for right and for civility, justice, and order. But that was not me. I cared too much about winning with whatever argument I could craft. I don’t know for certain, but I’m fairly confident that if I went to law school then I’d be making much more money now, although I would probably also be a less authentic version of myself.

Still, far less humor would probably come at my expense during those fabulous dinner parties (yes that’s one reason why I’m not such a fan), and people would actually return my calls. I would be doing something with much more measurable results, and I wouldn’t have to watch one heart-felt creative endeavor after another get trampled upon by indifferent or bureaucratic recipients.

Knowing all those things, could I in good conscience recommend a less corporate life to others? Yes. It’s not the easier way, but I’m a better person for listening to my heart. I’m not perfect, but I’m closer to a sense of harmony than I was before. I may never fix everything that aches or find the success that would make it all OK, but I am not the corporate monstrosity that I could have been. That has to count for something. If you disagree, then take solace in knowing that somewhere out there, a charmingly sinister dinner party is summoning you.