Tag Archive for 'business'

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The Mysterious, Illusive, and Tricksy Nature of Giving

(My apologies for the delayed arrival of this post.  Normally I publish a new post each weekend, and do I value consistency and dedication.   With that said,  this is a time of year that asks much from me and you, and avoiding other people and holiday festivities merely to update this blog on time strikes me as a tragically corporate mistake.  For your patience, I am grateful)

If there is any better way to determine the condition of someone’s soul that doesn’t involve their attitude toward giving, then I don’t know what it is. That’s probably why some people put considerable effort into disguising their true sentiments about giving. On the outside, they may be smiling , but in the privacy of their own hearts, they might be hiding obligation, or guilt, or manipulative attempts to get what they want.  Others give out of deeply held convictions and genuine affection, wanting nothing in return. It’s not easy to tell what is behind the giving, but then who said it was easy to see a soul as it is and not as it wishes to be seen.

photo from flickr.com/peturgauti

photo from flickr.com/peturgauti

As counter intuitive as it may seem, sometimes the giving involved in charity work is more selfish than the giving involved in being excellent at work. In some circles, doing community service is the best way to gain status and influence. I prove this with the fading bruises I carry from the disdain of girls too preoccupied with missions work to treat me with respect. But then again, on more than one occasion, I volunteered to do community service for the sole reason of meeting girls. (It didn’t work so well; it rarely does when your heart isn’t in the right place.)

It is corporate thinking to assume that everything done on a volunteer basis is noble and good, while everything done to make money is selfish and base. A good employer will pay you based on the results you achieve, so that you have an incentive to aim for excellence.   And yet, there are various ways to measure performance, but I don’t know of any system that can accurately track every time an employee or business does more than what the job requires.

Think about the friendly, sincere smile given to the customer who won’t leave any feedback or the way someone spends extra time and effort to get the details right that most people won’t notice. Those kinds of things don’t show up on the annual employee reviews, but some employees still do those things because they want to share kindness and excellence with the world.

Consider also the restaurants that give you larger-than-expected portions or replace the tablecloths and flowers at every table, not just every day, but every few hours. These restaurants could make more money in the short-term by keeping the portions small and opting for plastic flower decorations, but they take pride in giving their guests great atmosphere and a satisfying meal experience.  In the long-term, those are the very details that distinguish a restaurant and help it find loyal patrons and financial success, but corporate thinkers tend to avoid this kind of long-term logic and focus only on short-term profit margins and other easily measured statistics.

I’ve read plays like Othello and seen films like the Lord of the Rings several times, but each time I discover something new, and those discoveries surprise and delight me.   That only happens when artists like Shakespeare, Hieronymus Bosch, Mozart, and almost everyone at Pixar labor to put elements into their work that most people won’t notice, but they put them in anyway out of a love for their craft and for the particulars of the things they create.

In every Canon digital SLR, even in the entry-level ones, there’s a handful of features that customers will not appreciate unless they have a strong background in photography.  Since some consumers lack the experience needed to appreciate such features, Canon could get away with not including them and selling the cameras for a greater short-term profit.  But, Canon takes pride in giving optical excellence to the world, and that’s one reason why I’m proud to work for Canon.

photo from flickr.com/andycastro

photo from flickr.com/andycastro

The artists, craftsman, employees, managers, and entrepreneurs who strive to give the world more than what is expected from the jobs they perform, not out of an exclusive desire for profit, but out of a love and appreciation for excellence, give in a truer way than the self-righteous crones who sometimes pollute the  halls of the non-profit organizations they serve.   Intention is everything, and the ones who give best, whether they be volunteers or paid professionals, are the ones who would still contribute their gift even if God were the only one watching.

That kind of uncorporate giving doesn’t concern itself too much with how it will be measured and paid back right away.  Rather,  a sense of faith that some good will come of the effort, guides the gift into fruition. Here’s the secret though:  If  a worthy gift is given with good intentions, rewards will come whether in financial profit or in a new relationship or in sense of accomplishment, whether in this life or the next, but if you give only to get those rewards, then you’ll never see them.

When you stop and think about it, isn’t a good part of the charm about Christmas decorations found in the fact that they involve a little bit of effort beyond what is expected in daily life?  Lights, wreaths, and Christmas trees don’t have to be there, and yet they are, and so they become friendly beacons of goodwill to all who see them.  What if people took extra steps to spread a sense of celebration and kindness throughout the year?  Wouldn’t that be inspiring in a similar way to Christmas at its best and maybe even in a similarly profitable way?

In the nature of disclosure, I should mention that my own attitudes toward giving vary drastically from day to day. Just think of the vast disparity between Dr. Jekyll and Mr. Hyde, and you’ll get the idea. Some days, I regret to report, my attitude toward giving is essentially this, “well I’d rather burn in hell then help that no-good, dirty, rotten son of a biscuit. (I don’t usually think about biscuits in this context, but for the sake of civility, I’ll take some artistic liberties with the truth. Rest assured though, merry gentlemen and good ladies, the sentiment as a whole is an all too accurate transcription of the thoughts that plague me in my darker days.)

It’s no coincidence that the days where giving seems distasteful to me are the more hellish ones of my existence. The oppressive nature of my own selfishness consumes me and the passage of time becomes an awful, screeching, never ending torment. How much different are the rare days where I re-discover and rest in the love that medieval thinkers called the celestial music of the spheres, the love of God that keeps the planets in harmonious movement and powers every true instance of tenderhearted affection and brotherly love.  In those moments I can give graciously and unselfishly, without regard for whether my efforts will be appreciated or reciprocated.

I wish I could give like that more often, but my own concerns about my future and  career  and carefully crafted image, my insecurities and aches and dark spots, cloud my capacity to give in that way for too long.

photo from flickr.com/brungrrl

photo from flickr.com/brungrrl

Still, in those few moments where I can give as I should, the universe appears right and good and beautiful. It’s hard; it’s one of the hardest things I’ve ever done but also one of the easiest, depending on my state of mind, to give like Jesus gave and still gives. I don’t know if I’ll ever get it consistently right, but it’s not a bad thing to try in this magical time of year, where we celebrate the birth of Christ, the greatest giver of gifts that the world of men has ever known.

Merry Christmas everyone, and may God bless us all!

What Corporateness Means and Why it’s Bad

If I’m going to write a blog about how to not be corporate, I should probably explain what I mean, right? For the record, I’m not talking about the business structures that allow people to organize themselves in complex ways and that reward personal achievement. Corporations, not Marxist collectives, have given us cars that most Americans can afford, computers and internet connections that empower individuals, and convenient access to a stable and abundant food supply. I, for one, am grateful for that.

Rather, what I wish to address in this blog is the social plague that turns interesting people with unique perspectives, ideas, and feelings into robot-like placeholders within the collective glob. That, I suspect, is what people really mean when they say, “that guy Cornelius Copymuffin is so corporate.” You know that guy. You hate that guy. Together let’s work on not being that guy whenever possible.

(picture from www.flickr.com/jonnelson)

(picture from www.flickr.com/jonnelson)

I don’t know all of the reasons why people become or act corporate. There are moments when I too act corporate, and especially in the moment when it happens, I can’t always explain why. One of the goals for this blog is to get a better understanding of that and, in so doing, avoid future corporate moments.

With that said, I suspect corporateness happens when we care too much about other people’s opinions and don’t trust our own instincts more. Does anyone really enjoy listening to the discussions with nasty phrases like “maximizing resources” and “utilizing communication mediums?” There’s nothing wrong with making the best of what you’ve been given or using different tools to share ideas. The problems occur when people use words and phrase or do other life-stiffling things just to get others to think more highly of them.

What’s wrong with throwing in a few “utilize” curveballs into the presentation, you ask? It does make everything else sound more official, and that’s good for business right? Well, what if I asked to utilize your stapler or if I wanted to utilize your assistance in moving? Would you be more or less likely to help with each “utilize” I throw at you? Why then would that be different in a business context?

I can understand the impulse to rely on repeated business phrases in certain contexts. It helps to minimize the risk of personal rejection, for one thing, but that doesn’t mean depending on corporate language and behavior will produce the best business results.

But corporateness doesn’t just happen in the office. It shows it’s ugly head every time someone muffles their own inner clarity in deference to what others may think or expect. For example, everyone knows that if you’re a creative type then you have to support a certain political party or you’re not really a true artist. Whether or not you agree with everything the party supports is inconsequential. After all, being an artist just means doing everything possible to resemble one. Isn’t that so? And speaking of politics, one must never question any position that one’s own party advocates or other party members may question one’s loyalty. That’s corporateness at its worst ladies and gentlemen.

Corporateness makes the world worse by decorating it with blandness, buracratic speak, and dishonesty. It creates an environment that helps evil spread. Soon, I’ll explain why in more detail. But for now, this post has grown long enough.